FAQ

What is a Segway® PT?

The Segway PT is an electrically powered two-wheeled, self balancing, zero emission personal transporter.  It will allow the rider to effortlessly see much more of Burlington than they could on foot in far less time.  The Segway PT was invented in 2001 by Dean Kamen in Manchester, NH where it is still manufactured today.  It is a whole new form of efficient personal transportation especially well suited to urban environments and people with disabilities.

What if I’ve never ridden a Segway PT before?

No prior experience is necessary.  Our trained staff will show you a safety video and then guide you through a hands on orientation until all guests are confidently controlling their Segway PT on their own.  It’s intuitive.  It’s easy.  It’s fun to learn.  Then it’s off on the tour.

How does one control a Segway PT?

Unlike a bicycle, the Segway PT does all the work balancing the vehicle with five gyros.  All you need to do is trust the technology, stand on the machine and lean in the direction you wish to go.  It’s as simple as that.  Think of yourself on the step of an escalator.  Lean forward and you go forward.  Lean back and you stop or go backward.  To turn, just lean the steering column in the direction you want to go.  It takes a little practice, but soon you just need to think about where you want to go and the machine does the rest.

Are there physical limitations?

Riders must be able to step onto and off of the machine by themselves while holding the steering column steady.  Riders must be able to stand for an hour and a half for the one hour tour, two and a half hours for the two hour tour.  You need to have a decent sense of balance and trust the technology to do the rest.  Sorry, no pregnant women.  But people with disabilities such as hip or knee replacements, etc. often find the Segway PT to be a godsend for mobility that will allow them to see portions of Burlington they could not see otherwise.

Is there an age limit?

Riders downtown must be at least 12 years old and those under 18 must be accompanied by a parent.  Riders as young as 10 are welcome on our off road Segway PT X2 tour at Sharp Park in Milton.  See www.sharppark.com.

Is there a weight limit?

Riders must weigh between 80 and 280 pounds.

What should I wear?

Comfortable clothing.  No flip-flops or shoes with high heels.  Helmets are required and will be provided.

What should I bring?

Sunscreen, sunglasses, a camera, a small water bottle.  Small backpacks or fanny packs are permitted.  We will stop, step off the machine and take pictures at appropriate points.

What should I leave behind?

Anything you need hands to carry.  Any food except a water bottle.  Gum and tobacco products.  Valuables you would not want to lose.

Do you operate in the rain?

We operate rain or shine.  We will provide ponchos if it is raining.  Tours will be cancelled only for severe weather, lightening or a downpour.

How large are your groups?

The maximum on a tour downtown is eight including the tour leader and a tailing assistant.

Are reservations required?

Reservations are a must.  One hour tours are available at 10 a.m., noon, 2 p.m. and 4 p.m.  Two hour tours are available at 10 a.m., 1 p.m. and 4 p.m.  We recommend making reservations at least 48 hours in advance.  Credit card payment upon booking is required.

What is your cancellation policy?

Reservations can be cancelled with a full refund anytime more than 48 hours in advance.  We will provide a credit for a future tour for cancellations less than 48 hours but more than 2 hours in advance for unforeseen circumstances.  No shows and people who call less than two hours in advance to cancel will be charged full price.  If you are late we will not hold up the tour, but we will try to accommodate you in the next available tour.  Please plan to arrive 15 minutes early to avoid delay or disappointment.

Burlington Segways, Inc.

burlingtonsegways@comcast.net

(802) 489-5113